Refund policy

RETURN & REFUND POLICY

Last Updated: July 16, 2026

At Custom Bag Boards, every order is custom made just for you. Because each wrap is designed using your photos, logos, artwork, or ideas, we cannot restock or resell personalized products.

Returns

Due to the custom nature of our products, all custom cornhole board wraps are non-returnable and non-refundable once production has begun.

Please review your digital proof carefully before approving it. Your approval confirms that you have verified:

  • Spelling and text
  • Colors and graphics
  • Photo placement
  • Logo placement
  • Overall design and layout

Once your proof is approved, you accept responsibility for any errors that remain.

Order Cancellations

Orders may be canceled only before design work or production has started.

Once a designer has begun working on your project or your order has entered production, it can no longer be canceled or refunded.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products.

If your order arrives:

  • Damaged during shipping
  • Contains a manufacturing defect
  • Differs from the approved proof because of our error
  • Is the wrong product

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the problem
  • Clear photos of the product and packaging

If we determine the issue resulted from a manufacturing error or our mistake, we will, at our discretion:

  • Replace the affected wrap(s) at no additional cost, or
  • Issue an appropriate refund.

Color Variations

Colors displayed on phones, tablets, and computer monitors may differ slightly from the finished printed product.

Minor color variations caused by screen settings, lighting, or the printing process are normal and are not considered defects.

Installation

Customers are responsible for properly installing their cornhole board wraps.

We cannot provide refunds or replacements for products that are damaged due to:

  • Improper installation
  • Incorrect surface preparation
  • Stretching, tearing, or misapplication
  • Installation on damaged or non-compatible boards

We recommend following our installation instructions carefully.

Customer-Supplied Artwork

Customers are responsible for ensuring all uploaded photos, logos, artwork, and text are accurate and authorized for use.

We are not responsible for:

  • Low-resolution images supplied by the customer
  • Misspellings approved during proofing
  • Design choices approved by the customer
  • Copyright or trademark issues related to customer-submitted artwork

Lost or Delayed Shipments

Once an order has been shipped, delivery times are the responsibility of the shipping carrier.

If your package appears lost or significantly delayed, please contact us and we'll gladly assist you in working with the carrier to locate your shipment.

Contact Us

If you have questions about your order or believe there is an issue with your purchase, please contact us:

Custom Bag Boards
207 N Academy St, Suite 200
Janesville, WI 53548
jballard.foremostmedia@gmail.com

Phone: (608) 758-4841